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Why Routine Servicing Is Crucial For Sound and Communication Systems

Why Routine Servicing Is Crucial For Sound and Communication Systems

Having a sound and communication system is fantastic when they work correctly. It can help change the ambiance of your venue, ease communicating with staff and customers, and entertain customers in quieter times.

However, when something goes wrong with your system it can create a big inconvenience, at Livewire Systems we are called out to many faults that could have been easily prevented with routine servicing, this problem isn’t in specific industries either, it can affect the public sector, hospitality, corporate, leisure, religious venues, and retail. This article summarises why our team recommends maintenance and servicing to all of our clients, and how it can help save you a lot of money.

Quick Read:


What is routine maintenance? What does it include?

 Have you ever heard of the popular phrase buy cheap pay twice? That is not always the case with sound and communication systems as they can all experience faults, failures, and breakdowns regardless of their price. However- if you’re interested in saving money on your sound system… keep reading.


Routine maintenance and servicing are becoming an increasingly popular option for businesses that want to prevent paying twice as much (or sometimes more) to repair a system that develops big faults and failures. The elements provided during routine maintenance differ depending on the company you choose to use, some may just check for faults that may soon occur, whereas others may offer more benefits in their servicing such as:
  • Cleaning internal elements
  • Check for wear, tear, and damages
  • Offer repairs for small issues that may escalate into big faults
  • Recommend proactive solutions for your setup
  • Advice from qualified and knowledgeable technicians
  • Reminders for your next service
  • Addressing concerns and
  • Recommissioning your system
  • Reset system parameters and configuration to get optimal performance out of your system.
We always recommend checking what is included in the servicing and maintenance packages, as some may not offer the same quality and thorough servicing packages. Some may also have small print that may exclude you from certain services.


What systems can have routine maintenance and how frequently?

We recommend that most sound systems are checked periodically, however, this is dependent on many factors of your system. Our team estimate each system based on several factors such as:

  • Age/ year of installation
  • Type of system that you have
  • Complexity of the setup
  • Usage frequency
  • Importance and inclusivity (such as hearing assistance)
As a baseline, we recommend that all systems are serviced at least once per year, however, some can certainly benefit from more regular services. Our qualified technicians recommend the following: 

 

System Type:

Frequency of Servicing:

Audio Visual (Such as projectors and screens)

Every year

Background Music

Every year

Commercial CCTV (External)

Every year (can require more often servicing if in a harsh environment)

Commercial CCTV (Internal)

Every year (can require more often servicing if in a harsh environment)

Emergency Intercom/ Disabled Refuge System

Every 6 months as prescribed in BS5839

Hearing Assistance

Every year 

PAT Testing

Every year

Public Address (PA)

Every year

Sound Masking

Every year

Specialist Intercom

Every year

Traditional Intercom

Every year

Voice Alarm

Every 6 months as prescribed in BS5839

Webcasting

Every year


Benefits of having your systems maintained and serviced. 

1. Reduce System Failures and Breakdowns

Preventative and proactive maintenance provides businesses and venues with many important benefits, The most important aspect of routine maintenance is that it reduces the chances of a complete system failure or breakdown. This would not only be impractical and inconvenient but also expensive. For many system failures, there are costly repairs or an entirely new system installation. By having routine maintenance, you have a higher chance of resolving any issues and faults while they remain small and less significant, and cheaper.

2. More Profitable Uptime

Implementing a maintenance programme can help to create a more profitable uptime. Many staff members spend excess time trying to work on a faulty system or adjusting elements. Routine servicing allows them to use their time and energy in a more efficient way within your business. 

3. Reduce Emergency Calls

Routine maintenance helps to reduce the rate of emergency calls to your installation team as there is a smaller likelihood of your system falling into disrepair. This helps to save you both time and money on waiting for the repair team and the excess fees.

4. Electricity Costs

Regular servicing can help to reduce the amount of money that you spend on electricity costs. When machines and equipment are running at their highest efficiency, they tend to use less electricity to power them as they work correctly. This means that you get to save money for your business and helps you to invest this money elsewhere.

5. Health, Safety and Insurance

Insurance prices. Faulty equipment can cause damage to your venue and your bank balance. If a piece of equipment is not regularly serviced they can pose a fire hazard risk? Not only does this compromise health and safety within your venue but it can also increase your annual insurance renewal. This can result in you and your business paying a lot more than you would have if you’d have had your systems maintained.

6. Maximise on your Investment

When buying a sound and communication system it is an investment into your business and customers. Similar to a car, a system needs routine maintenance to keep it working at its best. By having routine servicing and maintenance, you can help to extend the longevity of your system, and in turn help you to maximise your initial investment by having a system that works correctly for many more years.

Livewire Systems Routine Maintenance Packages

Our team has a wealth of knowledge in installing, servicing, and maintaining an array of sound and communication systems. We actively encourage all of our clients to keep ahead of the wear and tear in their system, with many choosing our annual maintenance and servicing package to give them peace of mind that their system is in top condition for when they need it.

Our servicing options meet British Standards, European Norms, licensing, or other regulations, all of which we undertake. We also offer a pro-active simple maintenance service that is cost-effective and available to all types of systems, this includes:

  • Cleaning internal cooling fans and
  • Maintaining correct heat dissipation
  • Check for wear, tear, and damage
  • Offer repairs for small issues that may escalate into big faults
  • Recommend proactive solutions for your setup
  • Advice from qualified and knowledgeable technicians
  • Reminders for your next service
  • Addressing concerns and
  • Recommissioning your system
  • Reset system parameters and configuration to get optimal performance out of your system.

    Our Team are Here to Help

    Our team at Livewire Systems have many years' worth of experience in specifying, designing, installing, and servicing an array of sound and communication systems. If your venue could benefit from having your existing systems serviced by professionals then please don't hesitate to contact us. 

    Phone: 01254 377 007
    Email: hello@livewiresystems.co.uk

     

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